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At Inroz Design, we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe! Please email us if you have any questions! Please Note that all prices are in Canadian Dollars.

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Frequently asked questions

Orders will be processed immediately after payment. We provide orders within 5-14 days.

Measure your wrist with a flexible tape measurements just below the wrist bone, where you would normally wear the bracelet.
That would be your wrist size, NOT your bracelet size.

To find your bracelet size, just add your wrist size for
Tight fit add 1/4 inch to 1/2 inch
Comfort fit add 3/4 inch to 1 inch
Loose fit add 1  1/4 inch

Jewelry is the last thing to put on and the first thing to take off. Protect jewelry from scratching, chemicals, extreme temperatures, swimming pools, intense sunlight, and other harsh environments. Clean jewelry regularly with mild soap, rinse well, and pat dry with a soft cloth. Polish gently with a jewelry polishing cloth. Store jewelry in an airtight plastic bag along with a black anti-tarnish strip provided with your purchase to protect it and prevent tarnish.

Please be advised that all my jewelry is made to order and your item(s) may be slightly different from its picture. I constantly work on improving my designs as well as proportion and balance, thus some jewelry pieces might be slightly modified to serve you better and last longer.

Earrings length corresponds to total length. Necklace length corresponds to total chain length including clasp while pendant size is specified in each listing. Bracelet length corresponds to finished bracelet length. Buyer is responsible to determine the right length. I can customize any length, in case there is no specific option for you, please leave a message in the comment box at checkout.

Inroz Design ships only Canada and USA

If you have any questions / special requests, please contact me BEFORE ordering.
Located outside USA and Canada? Contact me via CONTACT FORM to estimate shipping costs before ordering - this can save you some money!

PLEASE NOTE: There is a non-refundable $5.00 USD return fee applied to all earrings returned to me. This fee covers the cost of new replaced earwires where applicable. There is  absolutely no return for other earring designs with no earwires consisting one element only, e.g. hoops or hooks.

IMPORTANT. PLEASE READ:
*** Please contact me by email before sending item back to me.
*** Full refund (item cost only, shipping amount is not refundable) is available within 30 days of receiving your purchase.
*** Orders returned after 30 days are subject to store credit or exchange ONLY.
*** Items should be sent in unused condition and in original packaging.
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